Delivery Information

Postage & Packaging
The Standard postage and packaging cost of £5.50 applies to all orders for delivery within the UK Mainland.

This is a per order fee unless otherwise stated in the product description and shown on your order at checkout.

Delivery Overseas
We are happy to dispatch your order overseas. If you require this service please contact our Customer Services Department on email customer.services@j-e-m.com for a postage quotation.

Please note, most overseas postal services are very reliable, however the UK postal service will not compensate once goods have left the UK Mainland. Therefore we are not responsible for undelivered items once they leave the UK.

Delivery of Your Order
Orders received by post and orders left on our automated phone service are usually processed within 48 hours of receipt.

Generally online orders and orders placed live with an operator in our Customer Services Department are processed immediately.

Goods are normally dispatched within 48 hours but please allow up to 28 days for delivery.

Should we experience any delays with stock we will endeavour to contact you if the delivery time is going to exceed 28 days.

Should you have a query regarding the delivery of your order please contact our customer services (see ‘Contact Us’ on the On-line Store ) and a member of our team will be happy to assist. Alternatively you can check the status of your order in ‘My Account’ online, or email us on customer.services@j-e-m.com